Electronic Records Management: A PrimerThis new 2012 E Records Primer covers all the fundamentals of electronic records management (ERM) including principles and definitions, best practices, standards, email as a record, e discovery and more. Researched and written by Charmaine Brooks, CRM and Robert Smallwood, MBA. Short enough to be digestible, but comprehensive enough to be thorough, this is an essential resource for records managers and others with e records responsibilities.