Instant Messaging: Compliance, Security & Records Management IssuesThis fresh new 2011 Management Guide covers records management and compliance issues for the business use of Instant Messaging (IM) in succinct detail. It delineates the risks and security threats to business use of IM, and lays out strategies and technologies for combating these risks. It covers compliance and legal demands, and lists specific laws and regulations that apply to maintaining IM electronic records. This publication also covers the